Principles of total quality (Record no. 39483)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02017nam a2200205 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781574443264 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 1574443267 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.562 |
| Item number | OMA |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Omachonu, Vincent K. |
| 245 ## - TITLE STATEMENT | |
| Title | Principles of total quality |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Boca Raton, Fla. : |
| Name of publisher | CRC Press, |
| Year of publication | ©2004. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xviii, 493 pages : |
| Other physical details | illustrations ; |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 1. Total quality management and the revival of quality in the U.S. --<br/>2. Leadership --<br/>3. Information and analysis --<br/>4. Strategic quality planning --<br/>5. Human resource development and management --<br/>6. Management of process quality --<br/>7. Customer focus and satisfaction --<br/>8. Benchmarking --<br/>9. Organizing for total quality management --<br/>10. Quality and productivity --<br/>11. The cost of quality --<br/>12. The concept of a process --<br/>13. Understanding data --<br/>14. The seven basic quality control tools --<br/>15. Control charts for variables --<br/>16. Control charts for attributes --<br/>17. When to use the different control charts --<br/>18. Quality improvement stories --<br/>19. Quality function deployment --<br/>20. ISO 9000 --<br/>21. The Baldridge Award --<br/>22. QS-9000 --<br/>23. ISO 14000 --<br/>24. ISO 9000 : a practical step-by-step approach --<br/>25. Process capability --<br/>26. Introduction to reliability --<br/>27. Introduction to Six Sigma --<br/>28. Healthcare service excellence awards. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | <br/>"This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations." "This book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment."--Jacket. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Total quality management. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ross, Joel E. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Reference Books |
| Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Reference | Main Library | Main Library | Reference | 14/02/2007 | Purchased | 5540.30 | 658.562 CMA | 010342 | Reference Books |