Principles of total quality

By: Omachonu, Vincent KContributor(s): Ross, Joel EMaterial type: TextTextPublication details: Boca Raton, Fla. : CRC Press, ©2004Edition: 3rd editionDescription: xviii, 493 pages : illustrationsISBN: 9781574443264; 1574443267 Subject(s): Total quality managementDDC classification: 658.562
Contents:
1. Total quality management and the revival of quality in the U.S. -- 2. Leadership -- 3. Information and analysis -- 4. Strategic quality planning -- 5. Human resource development and management -- 6. Management of process quality -- 7. Customer focus and satisfaction -- 8. Benchmarking -- 9. Organizing for total quality management -- 10. Quality and productivity -- 11. The cost of quality -- 12. The concept of a process -- 13. Understanding data -- 14. The seven basic quality control tools -- 15. Control charts for variables -- 16. Control charts for attributes -- 17. When to use the different control charts -- 18. Quality improvement stories -- 19. Quality function deployment -- 20. ISO 9000 -- 21. The Baldridge Award -- 22. QS-9000 -- 23. ISO 14000 -- 24. ISO 9000 : a practical step-by-step approach -- 25. Process capability -- 26. Introduction to reliability -- 27. Introduction to Six Sigma -- 28. Healthcare service excellence awards.
Summary: "This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations." "This book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment."--Jacket.
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Item type Current library Collection Call number Status Date due Barcode Item holds
Reference Books Reference Books Main Library
Reference 		Reference 658.562 CMA (Browse shelf(Opens below)) Available 010342
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Includes index

1. Total quality management and the revival of quality in the U.S. --
2. Leadership --
3. Information and analysis --
4. Strategic quality planning --
5. Human resource development and management --
6. Management of process quality --
7. Customer focus and satisfaction --
8. Benchmarking --
9. Organizing for total quality management --
10. Quality and productivity --
11. The cost of quality --
12. The concept of a process --
13. Understanding data --
14. The seven basic quality control tools --
15. Control charts for variables --
16. Control charts for attributes --
17. When to use the different control charts --
18. Quality improvement stories --
19. Quality function deployment --
20. ISO 9000 --
21. The Baldridge Award --
22. QS-9000 --
23. ISO 14000 --
24. ISO 9000 : a practical step-by-step approach --
25. Process capability --
26. Introduction to reliability --
27. Introduction to Six Sigma --
28. Healthcare service excellence awards.


"This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations." "This book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment."--Jacket.

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