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Measuring library performance : principles and techniques

By: Brophy, PeterMaterial type: Text

TextPublication details: London : Facet Publishing, 2006Description: xxiii, 242 p. : illustrationsISBN: 9781856045933 ; 1856045935Subject(s): Public services (Libraries) - Evaluation | Management techniques | Electronic library | Quality management | Information UsersDDC classification: 020

Contents:

Background -- Theoretical considerations -- User satisfaction -- Impact on users -- Social and economic impact -- Inputs -- Processes -- Outputs -- Staff -- Infrastructure -- Services for all -- Benchmarking -- The balanced scorecard -- Standards.

Summary: This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management.

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Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Reference Books	Main Library Reference	Reference	020 BRO (Browse shelf(Opens below))	Available		011313

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Included Index.

Background --
Theoretical considerations --
User satisfaction --
Impact on users --
Social and economic impact --
Inputs --
Processes --
Outputs --
Staff --
Infrastructure --
Services for all --
Benchmarking --
The balanced scorecard --
Standards.

This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management.

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