E-commerce logistics and fulfillment : delivering the goods

By:

Bayles, Deborah L

Material type: Text

TextPublication details: New Delhi: Pearson Education, 2000.Description: xviii, 348 p.: graphISBN:

9788178082882
8178082888

Subject(s):

DDC classification:

658.84 658.70285 BAY

Contents:

Foreword.-- Preface.-- Acknowledgments.-- The next big challenge in electronic commerce.-- Building an e-commerce infrastructure.-- Benefits versus costs: the real costs surrounding the buy button.-- Payment processing, froud and other taxing issues.-- Customer service.-- Ship happens.-- Achieving true fulfillment.-- Global logistics.-- Databases and emerging data exchange standards.-- Sent it back! the role of reverse logistics.-- Outsourcing the whole thing.-- User perspectives.-- Index.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Lending Books	Main Library Stacks	Reference	658.84 BAY (Browse shelf(Opens below))	Available		009408
Reference Books	Main Library Reference	Reference	658.84 BAY (Browse shelf(Opens below))	Available		008821

Total holds: 0

Including Index.

Foreword.--
Preface.--
Acknowledgments.--
The next big challenge in electronic commerce.--
Building an e-commerce infrastructure.--
Benefits versus costs: the real costs surrounding the buy button.--
Payment processing, froud and other taxing issues.--
Customer service.--
Ship happens.--
Achieving true fulfillment.--
Global logistics.--
Databases and emerging data exchange standards.--
Sent it back! the role of reverse logistics.--
Outsourcing the whole thing.--
User perspectives.--
Index.

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