Communication: manage information certificate S/NVQ level 4

By: Lake, CathyMaterial type: TextTextSeries: Institute of Management Open Learning ProgrammePublication details: Oxford : Pergamon Open Learning, 1997Description: x, 111 p.: illustrationsISBN: 9780750636742 ; 0750636742Subject(s): Communication in management | Business meetings | Business writingDDC classification: 658.45
Contents:
The basics of communication-- Listening and talking-- Writing and reading-- Meeting. Business and report writing skills, including business proposals; Presentation skills: how to plan and deliver presentations to small and large groups; Chairing meetings; Using technology to communicate, including e-mail, video-conferencing; Communicating using the telephone.
Summary: Helps to deliver information in writing, orally and via electronic media; communicate effectively through appropriate media; contribute to meetings and group discussions; and, influence and manage colleagues through discussion and persuasion. Objectives - by the end of this workbook you should be able to: · Deliver information in writing, orally and via electronic media · Communicate effectively through appropriate media · Contribute to meetings and group discussions · Influence and manage colleagues through discussion and persuasion. *Business and report writing skills, including business proposals *Presentation skills *Chairing meetings *Using technology to communicate
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Holdings
Item type Current library Collection Call number Vol info Status Date due Barcode Item holds
Reference Books Reference Books Main Library
Reference 		Reference 658.45 LAK (Browse shelf(Opens below)) Workbook - 16 Available 005985
Total holds: 0

On title page: "Manage information certificate, S/NVQ level 4."
"Published in association with the Institute of Management Foundation."

The basics of communication--
Listening and talking--
Writing and reading--
Meeting.

Business and report writing skills, including business proposals; Presentation skills: how to plan and deliver presentations to small and large groups; Chairing meetings; Using technology to communicate, including e-mail, video-conferencing; Communicating using the telephone.

Helps to deliver information in writing, orally and via electronic media; communicate effectively through appropriate media; contribute to meetings and group discussions; and, influence and manage colleagues through discussion and persuasion.

Objectives - by the end of this workbook you should be able to:
· Deliver information in writing, orally and via electronic media
· Communicate effectively through appropriate media
· Contribute to meetings and group discussions
· Influence and manage colleagues through discussion and persuasion.

*Business and report writing skills, including business proposals
*Presentation skills
*Chairing meetings
*Using technology to communicate

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