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		Quality customer service : the art of treating customers as guests by Martin, William B. Series: Fifty-Minute seriesEdition: 2nd editionMaterial type: Text Publication details: Los Altos, Calif. : Crisp Publications, ©1989Availability: Items available for loan: 2 Call number: 658.812 MAR, ... Place hold Add to cart (remove)
		Managing activities : an activity pack for tutors and trainers by Paddock, Catharine \| Ackerley, Michael. Material type: Text Publication details: Oxford : Butterworth-Heinemann, 1998Availability: Items available for reference: Not for loan (1) Call number: 658 PAD. Add to cart (remove)
		Profitable customers : how to identify, develop and retain them by Wilson, Charles. Series: Professional paperbacksEdition: 2nd ed.Material type: Text Publication details: New Delhi: Kogan Page, 1999Availability: Items available for loan: 1 Call number: 658.8 WIL. Place hold Add to cart (remove)
		Marketing services : competing through quality by Berry, Leonard L \| Parasuraman, A. Material type: Text Publication details: New York : Toronto : Free Press ; Maxwell Macmillan Canada ; ©1991Availability: Items available for loan: 1 Call number: 658.8 BER. Place hold Add to cart (remove)
		25 management lessons from the customer's side of the counter by Donnelly, James H. Material type: Text Publication details: Chicago, Ill. : Irwin, ©1992Availability: Items available for loan: 1 Call number: 658.812 DON. Place hold Add to cart (remove)
		The discipline of market leaders : choose your customers, narrow your focus, dominate your market by Treacy, Michael \| Wiersema, Frederik D. Material type: Text Publication details: Reading, Mass. : Addison-Wesley Pub. Co., ©1995Availability: Items available for loan: 1 Call number: 658.8 TRE. Place hold Add to cart (remove)
		Supply chain management : strategy, planning, and operation by Chopra, Sunil \| Meindl, Peter \| Kalra, Dharam Vir. Edition: 4th ed.Material type: Text Publication details: New Delhi : Dorling Kindersley, 2010Availability: Items available for loan: 2 Call number: 658.5 CHO, ... Place hold Add to cart (remove)
		Services marketing : by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D \| Pandit, Ajay. Edition: 6th ed.Material type: Text Publication details: New Delhi : McGraw-Hill Irwin, c2013Online access: Click here to access online \| Click here to access online \| Click here to access online Availability: Items available for loan: 1 Call number: 658.8 SER. Place hold Add to cart (remove)
		Supply chain management : by Chopra, Sunil \| Meindl, Peter. Edition: 5th ed.Material type: Text Publication details: Pearson : Pearson, c2013Availability: No items available. Add to cart (remove)
		Supply chain management : by Chopra, Sunil \| Meindl, Peter \| Kalra, Dharam Vir. Edition: 5th ed.Material type: Text Publication details: Pearson : Pearson, c2013Availability: Items available for loan: 1 Call number: 658.5 CHO. Place hold Add to cart (remove)
		Services marketing : by Lovelock, Christopher H \| Wirtz, Jochen. Edition: 7th ed.Material type: Text Publication details: Boston : Prentice Hall, c2011Availability: Items available for loan: 1 Call number: 658.8 LOV. Place hold Add to cart (remove)
		Project management : strategic design and implementation by Cleland, David I \| Ireland, Lewis R. Series: McGraw-Hill's AccessEngineeringEdition: 5th ed.Material type: Text Publication details: New York : McGraw-Hill, 2006Online access: Click here to access online \| Click here to access online Availability: Items available for loan: 1 Call number: 658.404 CLE. Place hold Add to cart (remove)
		Supply chain management : strategy, planning, and operation by Chopra, Sunil \| Meindl, Peter. Edition: Sixth Edition.Material type: Text Publication details: Boston : Pearson, [2016]Availability: Items available for loan: 1 Call number: 658.7 CHO. Place hold Add to cart (remove)

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