Improving public sector productivity : concepts and practice
Rosen, Ellen Doree
Improving public sector productivity : concepts and practice - Newbury Park, Calif. : Sage Publications, ©1993. - viii, 280 pages : illustrations ;
Includes index
Introduction The Politics of Productivity Productivity Concepts and Applications Measurement Measuring Productivity Improving the Work Process Training and Motivating the Worker Empowering the Worker Management Options for Obtaining Resources Managing for Productivity Strategy
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
9780803945722 0803945728 9780803945739 0803945736
Government productivity.
350.147 / ROS
Improving public sector productivity : concepts and practice - Newbury Park, Calif. : Sage Publications, ©1993. - viii, 280 pages : illustrations ;
Includes index
Introduction The Politics of Productivity Productivity Concepts and Applications Measurement Measuring Productivity Improving the Work Process Training and Motivating the Worker Empowering the Worker Management Options for Obtaining Resources Managing for Productivity Strategy
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
9780803945722 0803945728 9780803945739 0803945736
Government productivity.
350.147 / ROS