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Improving public sector productivity : concepts and practice

By: Rosen, Ellen DoreeMaterial type: Text

TextPublication details: Newbury Park, Calif. : Sage Publications, ©1993Description: viii, 280 pages : illustrationsISBN: 9780803945722 ; 0803945728 ; 9780803945739; 0803945736 Subject(s): Government productivityDDC classification: 350.147

Contents:

Introduction The Politics of Productivity Productivity Concepts and Applications Measurement Measuring Productivity Improving the Work Process Training and Motivating the Worker Empowering the Worker Management Options for Obtaining Resources Managing for Productivity Strategy

Summary: This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Reference Books	Main Library Reference	Reference	350.147 ROS (Browse shelf(Opens below))	Available		004646

Total holds: 0

Includes index

This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.

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