Improving public sector productivity : concepts and practice (Record no. 35978)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01162nam a2200205 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780803945722 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0803945728 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780803945739 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0803945736 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 350.147 |
| Item number | ROS |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Rosen, Ellen Doree |
| 245 ## - TITLE STATEMENT | |
| Title | Improving public sector productivity : concepts and practice |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Newbury Park, Calif. : |
| Name of publisher | Sage Publications, |
| Year of publication | ©1993. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | viii, 280 pages : |
| Other physical details | illustrations ; |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Introduction The Politics of Productivity Productivity Concepts and Applications Measurement Measuring Productivity Improving the Work Process Training and Motivating the Worker Empowering the Worker Management Options for Obtaining Resources Managing for Productivity Strategy |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | <br/>This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Government productivity. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Reference Books |
| Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Reference | Main Library | Main Library | Reference | 17/06/1998 | Purchased | 1800.00 | 350.147 ROS | 004646 | Reference Books |