A Passion for Excellence : the leadership difference

By: Peters, TomContributor(s): Austin, NancyMaterial type: TextTextPublication details: London : New Delhi : Profile Books, Viva Books Private Limited, 2010. 2010Description: xxv, 437 pISBN: 9781861975898 ; 1861975899Subject(s): Industrial management | Development leadershipDDC classification: 658.4092 Summary: The authors divulge the three secrets of long-term excellence: superior customer or client service, innovation, and full use of the abilities of every company employee. But the one element linking these three is leadership, and the heart and soul of the concept is Management by Wandering About.
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Includes Index.

The authors divulge the three secrets of long-term excellence: superior customer or client service, innovation, and full use of the abilities of every company employee. But the one element linking these three is leadership, and the heart and soul of the concept is Management by Wandering About.

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