Principles of total quality
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Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds |
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Main Library Reference | Reference | 658.562 CMA (Browse shelf(Opens below)) | Available | 010342 |
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658.514 SCH Strategic management of technological innovation / | 658.562 BAN The Essence of Total Quality Management | 658.562 BEL Managing Quality | 658.562 CMA Principles of total quality | 658.562 COL TQM – Creative A Continuously Improving Organisation | 658.562 COL TQM – Creative A Continuously Improving Organisation | 658.562 CRE The five pillars of TQM : how to make total quality management work for you |
Includes index
1. Total quality management and the revival of quality in the U.S. --
2. Leadership --
3. Information and analysis --
4. Strategic quality planning --
5. Human resource development and management --
6. Management of process quality --
7. Customer focus and satisfaction --
8. Benchmarking --
9. Organizing for total quality management --
10. Quality and productivity --
11. The cost of quality --
12. The concept of a process --
13. Understanding data --
14. The seven basic quality control tools --
15. Control charts for variables --
16. Control charts for attributes --
17. When to use the different control charts --
18. Quality improvement stories --
19. Quality function deployment --
20. ISO 9000 --
21. The Baldridge Award --
22. QS-9000 --
23. ISO 14000 --
24. ISO 9000 : a practical step-by-step approach --
25. Process capability --
26. Introduction to reliability --
27. Introduction to Six Sigma --
28. Healthcare service excellence awards.
"This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations." "This book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment."--Jacket.
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